Troubleshooting Articles

• Benchling Video Recording Software Change FAQ
• How do I move my account to a new lab or institution?
• Why can’t I create a second account on Benchling with a new email?
• How do I find what permissions a user has?
• Why am I not receiving password reset emails?
• Why can't I modify or create schemas as tenant admin?

• Why can't I clone an entry that has a structured table?
• Why do only some of my pasted entity links retain hyperlinks?
• Why is the new auditor not seeing the entry to review?
• Why can't I send my entry for review?
• Why am I getting a path length error when trying to unzip my Benchling exports?
• Why am I getting an error message when submitting my entry for review?

See all 11 articles

• Why can I no longer see the assembly history in the lineage tab?
• Why are Benchling-generated canonical SMILES different from other SMILES?
• Can I attach more than 300 existing primers to a sequence?
• Why is my Molecular Biology toolbar on the left side and not the right side?
• Why are my DNA sequence bases upper and lowercase after importing DNA sequences?
• Why is my Benchling DNA sequence name not the same as the name of the file I imported?

See all 14 articles

• Why am I getting an error message and not able to view certain tables when connecting to the data warehouse?
• Can I have parameters whose names change when the parameters change?
• How can I access worklists through the warehouse?
• Why is my query timing out?
• The entry_template table doesn't contain all of my templates

• How do I resolve missing required fields for entities in bulk?
• Why am I getting a "...cannot be registered..." error when I try to register a child entity?
• Why aren't my child lot numbers sequential to the parent entity?
• How can I turn on parent-child entity links?
• How do I find an entity's locations and containers?
• Why do my child entities' names have gaps in their lot numbers?

See all 7 articles

• Why am I getting an error message about barcodes when creating and filling new containers?
• How do I move a container from a project to the Registry?
• Why am I getting a "Multiple entities..." error when importing transfer data?
• Why can’t I find my inventory items when searching in a location?
• How do I add multiple contents to a single container?

• Why can’t I create my flowchart?

• Why can't I archive results from the API?