Troubleshooting Articles

• Deleted study in In Vivo
• Can I bulk delete empty cages?
• Can I bulk delete In Vivo data?
• Why Am I Seeing An Error Message When Exporting My In Vivo Data?
• How to customize the size of cage cards in Invivo
• How Do I Add Entities From A New Schema As In Vivo Treatment Options?

See all 8 articles

• Can I merge Teams in the Tenant Admin Console?
• Product usability survey in Benchling
• Can I Set Up MFA Without SSO?
• Why does the Config Migration tool point to update the wrong schema?
• Why am I receiving an error message when attempting to delete a Team?
• How do I transfer project ownership for an academic user?

See all 24 articles

• DuckDB Rollout
• Computed Field Validation Logic Issue
• Notebook Entry Metadata Issue, March 2026
• Notebook Entry Export Metadata Issue
• Study Metadata Field Update Issue
• Fieldset permissions reset by Team management actions

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• Dates and times in the Notebook
• Can I Use Dropdowns in an Unstructured Table?
• How Do I Remove Duplicate Items From My Lookup Table?
• How do I duplicate a template?
• Why Can't I Revert to an Older Version of an Entry?
• How Do I Convert a Sub-Template Into A Template?

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• Why do my sequences appear off-center in the alignment tool?
• Is there a way to set the plasmid topology during new entity registration?
• Is Data Entered into Benchling's Protein Prediction Tools Secure?
• What is the difference between the nucleotide or protein match type?
• Why are my reads not aligning in sequential order anymore?
• Why is there an "Invalid link" error on my part links?

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• How Do I Toggle Between Registry IDs and API IDs in Insights?
• Why can't I embed my Analysis charts in my Notebook entries?
• How Do I View Which Entry an Entity Was Registered in in Insights?
• Why Can't I See Custom Fields in Insights?
• Why do my values when pulling review statuses for notebook entries on Insights show up as null?
• View Only Unarchived Items in Insights

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• Why do my datetime values change upon spreadsheet import?
• Why doesn't my import spreadsheet recognize the name of an existing entity?
• Can I edit my uniqueness constraint?
• How Do I Adjust QR Code Size When Printing With Zebra Browser Print?
• Can I Assign A Registry ID Based on Entity Name?
• Why Can't I See the 'Copy API ID' Button?

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• Search for archived inventory items
• How do I easily find the contents of plate?
• Why is my Inventory Shelf Barcode Already Assigned Before Creation?
• Why can't I Print Container Data on my Entity Labels?
• Can I Change the Name of my Label Printer in Benchling?
• Why is the timezone printing incorrectly on my labels?

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• Why Am I Getting A "Cannot Change the Multi-Select Value" Error When Updating My Flowchart?
• Why isn't a snapshot field on my task schema updating with the most recent Results?
• How Do I Fix Failed Workflows Mappings?
• Why are my Workflow Tasks automatically cancelled by "Benchling Workflows"?
• Why is my Flowchart still Active after completing all tasks?
• How Do I Make an Entity Link on a Request Schema Schema-Specific?

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• Troubleshooting Benchling Connect Error with Output Directory
• Connect Troubleshooting & FAQs
• Why is my Find replace transform not finding values as expected?
• Why is my lab automation run failing and producing an error message?

• What Are The Outbound IP Addresses For My Benchling Tenants?
• Why am I getting a version error when uploading my manifest file?
• Why am I getting a ReadTimeout error in my API call when my call does not exceed the API rate limit?
• Why is my Webhook URL giving a 400 Error Code regarding a query parameter?
• Why isn't list() bringing up everything I have permission to view?
• Why am I receiving an “unexpected error occurred” message when adding a public key?

See all 14 articles