Why am I receiving an “unexpected error occurred” message when adding a public key?

Issue

A user encounters an error message saying “an unexpected error occurred” when trying to add a public key.

Environment

• Account Management
• API/SDK

Resolution

To resolve the issue of receiving an “unexpected error occurred” message when adding a public key, follow these steps:

1. Check the Public Key Format:
   • Ensure that the public key is in the correct format. The system only accepts PEM-encoded RSA public keys.
2. Convert the Public Key (if needed):
   • If the public key is not in PEM format, convert it using the following steps:
   • Open a text editor and paste the public key.
   • Ensure the key starts with -----BEGIN PUBLIC KEY----- and ends with -----END PUBLIC KEY-----.
   • Save the file with a .pem extension.
3. Reattempt Adding the Public Key:
   • After confirming the key is in the correct format, try adding it again.
4. Contact Support if the Issue Persists:
   • If the problem continues after ensuring the key is correctly formatted, contact support for further assistance.

Cause

This error typically occurs when the public key is not in the required PEM-encoded RSA format.