Issue
A user needs to transfer ownership of their shared projects.
Environment
Project Settings
Cause
Academic accounts cannot close their account as long as they are owners of shared projects.
Resolution steps
Step 1: Navigate to the project menu and filter on My Projects to display projects owned by the user.
Step 2: Open the project and use the gear icon, then select Project Settings to change ownership of the desired project.
Step 3: In the Project Settings modal, use the Owner dropdown to transfer ownership to another user.
Step 4: Repeat this process for all My Projects that have been shared with other users.
Former lab member no longer has access
If a former lab member owns a project and you no longer have access to their account, work with your IT team to set up email forwarding for password reset messages. Once access is restored, sign in to the former member's account, open the project settings, and use the Owner dropdown to transfer ownership to the appropriate lab admin or active user.