Issue
Users may encounter Benchling Connect errors in their production environment, indicated by red directories while other elements appear green. This issue may arise despite a successful installation and proper functionality in the test environment.
Environment
- Benchling Connect
- Production environment
- Gateway server supporting both test and production instances
Resolution
To resolve Benchling Connect errors in the production environment, follow these steps:
- Verify Folder Access Permissions: Ensure that the folder access permissions on the gateway computer are correctly configured according to the Benchling Gateway Installation Guide. Inaccurate permissions can hinder proper connection and data access.
- Review Gateway Configuration: Double-check the gateway configuration for any discrepancies or misconfigurations that may affect the production environment. Compare the configurations between the test and production environments to identify any inconsistencies. See Benchling Connect Installation Guide
- Address Gateway Issues: If any issues are identified on the gateway computer, take necessary corrective actions. This may involve adjusting permissions, updating configurations, or troubleshooting network connectivity.
Cause
The primary cause of Benchling Connect errors in the production environment is often related to misconfigured folder access permissions on the gateway computer. Inconsistent configurations between the test and production environments can also contribute to this issue.