All data in Benchling is encrypted at rest and served over HTTPS. Backend services are firewalled off from the Internet; only web servers are accessible to afford network isolation.
Importantly, all data belongs to the user. We take no ownership over intellectual property. Hundreds of thousands of scientists in both academia and industry use Benchling to develop core IP.
Benchling is designed with high availability in mind and data is stored with high redundancy. Our AWS-hosted databases are synchronously replicated across datacenters and files are stored in Amazon S3, which stores files across multiple datacenters and is designed for 99.999999999% durability (11 9s). All data is stored encrypted at rest.
As an additional measure, Benchling performs several layers of backups to ensure data recovery if necessary. Database changelogs are captured along with daily snapshots to allow Benchling engineers to perform point-in-time recovery for any time in the last 35 days. Weekly snapshots are also captured and stored cross region in the event of large scale disasters.
Access to customer data is strictly controlled and audited. Your data is stored on production networks separate from Benchling employees, and access to customer data requires administrative approval and is granted only on an as-needed, temporary basis.
For more details on our security practices, please see our extended security documentation.