Why are my projects failing to load?

Meghan
Meghan
  • Updated

Issue

  • Projects fail to load
  • Error message displays: "Sorry, an unexpected error occurred. Please try again or reach out to support@benchling.com if the issue persists."

Environment

Chrome with Kaspersky Security Cloud Chrome extension

Cause

  • The extension is notorious for network communication issues and not working well with many online programs and software
  • It can also cause high CPU usage, slowing down browsers

Solution

Add Benchling to your trusted zones to have it excluded from scans.

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