Issue
On the Label Printing settings page, under the status section there is an error that reads "Bartender library "Librarian" not found."
Environment
Tenants with BarTender label printing configured
Cause
The Librarian is a part of the BarTender set up where label templates are saved. Sometimes this isn't set up correctly when BarTender is configured.
Resolution steps
Please follow these steps to resolve this error:
1. In a web browser, navigate to the BarTender web portal.
2. In the top-right corner of the page, click “Administrative Setup”.
3. In the Root Folders List, add a new folder.
4. In the newly created folder, find the “Location” field. Click the “Browse” button.
5. In the Browse modal that appears, select the “Librarian” folder. Click “OK”.
6. Click “Save”.
7. Navigate back to the BarTender web portal home page. Verify the Library folder is now visible.
8. After waiting ~1 hour and refreshing the page, the BarTender server should now have a status of “Online”.
If after following the steps above you still encounter this error, please reach out to Benchling support support@benchling.com.