Make sure you have followed the instructions in configuring your In Vivo tenant to set up single sign on.
Ensure you have completed following steps when configuring SSO:
- The toggle to enable either Azure or Okta is on (blue)
- Application/Client ID, domain (Okta) and tenant IDs are correctly copied from the Application overview into the Benchling In Vivo SSO setup form
- The client secret is correct (in Azure this is known as the secret value)
- The Benchling In Vivo settings have been saved
- Users have been granted access to the application in SSO
Note: Contact Benchling Support at support@benchling.com to enable enforced SSO so that users must login via SSO and can no longer access this tenant via email and password if they have previously set up an account as such.
Most common issues/errors with MS active directory (Azure):
|
Error Message |
Cause |
Resolution |
|
Error AADSTS50011: The redirect URI specified in the request does not match |
There is an issue with the URL entered in Azure application settings. |
|
|
Error 500 Error AADSTS7000222 |
Incorrect or expired Secret value |
In the certificates and secrets section of the application settings in Azure, create a new secret making sure to copy the Secret VALUE and paste this into the secret field In the Benchling In Vivo SSO setup page.
Depending on the Azure configuration, this secret may expire every 1 or 2 years and will need to be replaced. |
|
Error AADSTS50105: Your administrator has configured the application x to block users unless they are specifically granted ('assigned') access to the application |
User has not been granted access to this application |
Ensure that the user attempting to gain access to the application has bee added as a user or to the group of users assigned to this app in Azure. |
Most common issues/errors with Okta:
|
Error |
Resolution |
|
Users cannot gain access |
Ensure that the user attempting to gain access to the application has bee added as a user or to the group of users assigned to the enterprise application. |
|
The page does not exist |
Check the URIs for Login and logout. Ensure that you have entered the correct URI for sandbox or production depending on which environment this tenant is on. |
Note: If you cannot resolve the issues you have or are hitting any error messages that direct you to contact support, reach out to Benchling Support via support@benchling.com.