Why am I not receiving password reset emails?

Diamond M
Diamond M
  • Updated

Issue

Password reset emails aren't being delivered to my inbox.

Environment

All versions and systems

Cause

The email was routed to your spam or junk folder. You have not checked your email spam/junk folder or used benchling.com/forgot to reset your password. That link is only for Academic customers. 

Resolution steps

If the email was not in your spam or junk folders, send yourself a password reset email by going to: https://yourtenant.benchling.com/forgot where yourtenant is your tenant name.

If you're an Academic customer, reset your password.

Was this article helpful?

Have more questions? Submit a request