Why am I not receiving password reset emails?

  • Updated


Password reset emails aren't being delivered to my inbox.


All versions and systems


The email was routed to your spam or junk folder. You have not checked your email spam/junk folder or used benchling.com/forgot to reset your password. That link is only for Academic customers. 

Resolution steps

If the email was not in your spam or junk folders, send yourself a password reset email by going to: https://yourtenant.benchling.com/forgot where yourtenant is your tenant name.

If you're an Academic customer, please reset your password by going to benchling.com/forgot.


Please refer to this help article about reseting or recovering your password for more information. 

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