Why could my Projects be failing to load?

Aarthi
Aarthi

Frequently, we've had users submit bugs in which their projects fail to load, along with the error message "Sorry, an unexpected error occurred. Please try again or reach out to support@benchling.com if the issue persists."

If you seem to be facing this issue and have the Kaspersky chrome extension, please add Benchling as an exception. If the issue persists, reach out to support@benchling.com for more troubleshooting steps.

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