Managing Connected Devices

  • Updated


This article will walk you through the essential steps for adding, editing, and removing devices from your In Vivo integrations registry. Efficient setup management ensures a seamless data capture process, allowing you to focus on your research without unnecessary disruptions. This can only be carried out by Administrators as it requires access to Manage team. 


1. Adding a New device:

  • Navigate to the devices section under integrations in manage team.
  • Click on "Add device."
  • Enter device details, including name, type, and configuration parameters.
  • Save the settings to register the device.


2. Editing an Existing device:

  • Locate the device setup you wish to modify.
  • Click on the device name to open previously set configuration.
  • Update the necessary information.
  • Save changes to ensure accurate data capture.


3. Deleting a device:

  • Select the device(s) you want to remove.
  • Choose the "Delete device" option from the bulk actions menu.
  • Confirm the deletion to remove the device from the registry.
  • Exercise caution, as this action is irreversible.



Troubleshooting Connected Devices


Here are some troubleshooting steps for resolving issues with devices connected through serial ports in Google Chrome, specifically designed for real-time data capture in a vivarium setting.



  • Google Chrome is the recommended browser - ensure you are using an up-to-date browser version.
  • Verify that the USB devices are correctly registered in the device registry by the administrator.
  • Ensure that the devices you are using are powered on and plugged into the computer. 
Issue Symptoms Troubleshooting Steps Who to Contact 
Device Connection Issues

- Devices not recognized. 

- No response when connecting.

1. Check Physical Connection: Ensure a secure USB connection. 

2. Browser Permissions: Confirm USB access permission in Chrome settings.

3. Check internet connection


Administrator, Internal IT Support

Mapping and Configuration

- Incorrect data mapping.

 - Configuration issues.

1. Device Registry: Verify correct device registration. 

2. Mapping Configuration: Confirm correct field mapping.


Device Manufacturer

Compatibility and Vendor IDs

- Devices not automatically recognized. 

- Incorrect configurations.

-Devices have the same Product and vendor ID

1. Check Vendor IDs: Confirm correct Vendor IDs in the device registry. 

2. Compatibility: Ensure device compatibility with Chrome.

3. Two serial devices are being used with serial-USB adapter cables: Ensure cables use different chipsets as this is where the common product ID is reported from. For example, buy one cable with a FTDI chip and another with a PL2303 chip. This will enable us to uniquely identify each of the devices.


Device Manufacturer

IT support: Purchase new serial-USB adapter cables

Browser Tab Limitations - Devices only operate correctly in the original tab. Single Tab Usage: Be aware that devices may work only in the tab they were initially connected to. Look for the connect device icon in the tab title to identify the correct tab. User
Data Format Issues

- Trailing zeros visible.

 - Data not displaying correctly.

1. Termination Characters: Confirm correct termination characters. 

2. Data Formatting: Align device and registry settings with the expected data format.


Device Manufacturer

Administrator Responsibilities - Admin unable to configure devices correctly.

1. Configuration Details: Double-check administrator-entered configurations. 

2. Refer to Documentation: Use device handbook or manufacturer support for accurate configurations.


Device Manufacturer,

Internal IT Support, Benchling Support

Unsupported fields - Data not transferring  into the field.  The field you are hoping to use does not exist or is not supported, Contact benchling support to request support for this field. Benchling Support



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