Benchling Video Recording Software Change FAQ

  • Updated


Benchling is updating the software we use to record customer calls and trainings to provide an optimized customer experience. In order to ensure that there is no disruption in recordings that you commonly access, we ask that you please download locally. For any questions or concerns, do not hesitate to reach out to support. 

Customer FAQ

How do I locally download a recording?

  1. Open the link in fullscreen mode by clicking on expand screen option in the bottom left corner
  2. In the fullscreen mode, select the bottom left corner again and click "Download"

image (5).png

image (6).png

How do I get support?

If you have any questions or concerns, please do not hesitate to reach out to support via in-app chat, the form on the Help Center, or email


Was this article helpful?

Have more questions? Submit a request