Benchling Warehouse Upgrade

Matt
Matt
  • Updated

 

To ensure uptime and overall stability of the Benchling platform, we regularly update and occasionally upgrade necessary infrastructure to ensure we are delivering the best experience for our users.

Warehouse Upgrade schedule
 December 5, 2022 until January 31, 2023. Monday through Friday from 5:00pm - 9:00pm PST

What to expect

During your warehouse upgrade Benchling features connected to the data warehouse like Insights dashboards or external warehouse connections, such as Tableau, will be unavailable. Any in platform users can continue registering entities, documenting in an entry, etc. during this time. Note any updates made by users will not be reflected in the warehouse until after the upgrade is complete. 

Benchling is performing a rolling upgrade across all tenant warehouses, this means that we cannot predict exactly when your warehouse will be unavailable in the stated timeframe. You may notice an error in the UI as you navigate Benchling indicating the warehouse is unavailable. We expect your warehouse to be unavailable for up to 1 hour during this time. 

 Example Insights block error during a warehouse upgrade 

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Example external warehouse connection error during a warehouse upgrade

connection to server at "postgres-warehouse.<TENANT>.benchling.com" (XXX.XXX.XXX.XXX) port 5432 failed: Connection refused
Is the server running on that host and accepting TCP/IP connections?

 

Will support be available during the warehouse upgrade?

Yes! You can also open a ticket by emailing our support team at support@benchling.com, via in-app chat, or by filling out the form in our help center. You can also contact your Customer Success Manager. 

 

Is there any action I need to take after the warehouse upgrade is complete?

No. Benchling will automatically re-sync any data or changes made in the UI during the warehouse upgrade, upon its completion.

 

Will this impact my overall experience using Benchling?

No, outside of the potential to see errors in your Insights dashboard blocks or via external warehouse connections you should not notice any degradation in experience while working in Benchling.

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