FAQ | Benchling Help Center

General FAQ

Having trouble viewing a Help Article?

Written by Johnny Truong
Updated over a week ago

Legacy Data Import Resources

Get answers to frequently asked LDI questions by reviewing our comprehensive data import resources.

Written by Corinne Contreras
Updated over a week ago

What browsers are supported by Benchling?

Use these browsers for an optimized experience on Benchling.

Written by Lauren Shields
Updated over a week ago

What is the maximum file size Benchling can upload?

Written by Nishant Neel
Updated over a week ago

Why is it so difficult to delete data? [European Industry and Academics]

Learn the differences between archiving and deleting your data

Written by Stefan Siegfried
Updated over a week ago

Why can't I permanently delete data? [Non-European Industry]

Written by Stefan Siegfried
Updated over a week ago

Why am I receiving a CSRF validation error?

Resolve the "CSRF Validation Failed" error message.

Written by Vineet Gopal
Updated over a week ago

How can I change my language settings or date format?

Learn how to change the language and date format in Benchling

Written by Nima Jelveh
Updated over a week ago

Can I undo?

Written by Nima Jelveh
Updated over a week ago

What field types can be configured into my schemas?

Written by Nima Jelveh
Updated over a week ago

Can I merge two accounts?

While account merging is not possible, learn how to share your data across accounts.

Written by Reed Molbak
Updated over a week ago

Search FAQ

How do I search and filter my data?

Search and filter data after the April 2019 search update.

Written by Reed Molbak
Updated over a week ago

How to Customize Filter Columns

Show the Created column to sort by creation date.

Written by Reed Molbak
Updated over a week ago

Projects, Organizations, and Permissions FAQ

What are organizations in Benchling?

Written by Lily Helfrich
Updated over a week ago

What are teams in Benchling? [Enterprise]

Written by Lily Helfrich
Updated this week

Can I change the color of my project folders?

Written by Saif Hakim
Updated over a week ago

How do I turn off link sharing?

Disable the Read-only link to an entry in the Notebook.

Written by Tiffany Wu
Updated over a week ago

Notebook FAQ

How do I navigate back to a list of projects or folders?

Written by Stefan Siegfried
Updated over a week ago

Where can I find my calendar?

Navigate to your Benchling calendar

Written by Stefan Siegfried
Updated over a week ago

Can I delete the first date insert at the top of my entry?

Written by Lily Helfrich
Updated over a week ago

Why do my date inserts get automatically updated when they are in a non-chronological order?

Written by Nishant Neel
Updated over a week ago

How can I quickly access my recently opened entries and sequence files?

Written by Stefan Siegfried
Updated over a week ago

How do I find tags on my entries and sequence files?

Written by Stefan Siegfried
Updated over a week ago

What desktop applications are compatible with Benchling Sync?

Learn what desktop applications and file types work best with Benchling Sync.

Written by Saif Hakim
Updated over a week ago

Molecular Biology: Sequences and Annotations FAQ

What sequence file formats does Benchling support?

Written by Aishwarya Pattnaik
Updated over a week ago

How do I change the topology of my sequence?

Written by Lauren Shields
Updated over a week ago

Can I have overhangs on sequences?

Written by Lauren Shields
Updated over a week ago

Can I annotate methylation on my DNA sequences?

Written by Lauren Shields
Updated over a week ago

How do I change the color of my sequence annotations?

Written by Lauren Shields
Updated over a week ago

Molecular Biology: Primers FAQ

How is primer melting temperature (Tm) calculated?

Written by Freeman Cherng
Updated over a week ago

How can I view all of my primers?

Written by Damian Costello
Updated over a week ago

How can I archive primers?

Written by Damian Costello
Updated over a week ago

How can I detach primers from a sequence?

Written by Damian Costello
Updated over a week ago

How can I toggle the visibility of bases for attached primers?

Written by Damian Costello
Updated over a week ago

How can I link primers and create primer pairs?

Written by Johnny Truong
Updated over a week ago

Molecular Biology: Alignments FAQ

How do I specify a template sequence?

Written by Damian Costello
Updated over a week ago

How do I align multiple sequences at once?

Written by Damian Costello
Updated over a week ago

Where can I see alignments I've performed previously?

Written by Lauren Shields
Updated over a week ago

How can I add new sequences to an existing alignment?

Written by Aishwarya Pattnaik
Updated over a week ago

Can I rearrange the order of sequences in an alignment?

Written by Damian Costello
Updated over a week ago

Why can't I see my traces on my alignments?

Written by Lauren Shields
Updated over a week ago

How do I view reading frames on DNA alignments?

Look at all possible amino acid sequences for a given DNA sequence in an alignment.

Written by Ashoka Rajendra
Updated over a week ago

How do I trim the traces that I'm aligning?

Written by Lauren Shields
Updated over a week ago

How can I scroll horizontally through an alignment?

Written by Lauren Shields
Updated over a week ago

How do I export my DNA alignment?

Export DNA alignments to PDF, FASTA, or Clustal

Written by Ashoka Rajendra
Updated over a week ago

Molecular Biology: Protein Analysis FAQ

How is protein molecular weight calculated?

Written by Nima Jelveh
Updated over a week ago

How is a protein's isoelectric point (pI) calculated?

Written by Damian Costello
Updated over a week ago

How is a protein's extinction coefficient calculated?

Written by Damian Costello
Updated over a week ago

How is a protein's instability index calculated?

Written by Damian Costello
Updated over a week ago

Where do amino acid hydrophobicity values come from?

Written by Lauren Shields
Updated over a week ago

What do the colors of amino acids mean?

Written by Lauren Shields
Updated over a week ago

How can I see all alignments I've performed with a protein sequence?

Written by Alan Pierce
Updated over a week ago

How do I export my protein alignment?

Export AA alignments as FASTA, PNG, or PDF

Written by Damian Costello
Updated over a week ago

Molecular Biology: Restriction Enzymes and Digests FAQ

How can I specify which restriction enzyme cut sites are visible on my sequence?

Written by Lauren Shields
Updated over a week ago

How can I search for restriction enzymes by single, double, or no cutters?

Written by Damian Costello
Updated over a week ago

How can I see restriction enzymes that don't cut in my selection but do cut outside of my selection?

Written by Damian Costello
Updated over a week ago

When I click high-fidelity enzymes, why are other restriction enzymes marked unavailable?

Written by Lauren Shields
Updated over a week ago

How do I create custom ladders to use in virtual digests?

Written by Damian Costello
Updated over a week ago

Molecular Biology: Assembly Wizard FAQ

How do I open the Assembly Wizard?

Written by Aishwarya Pattnaik
Updated over a week ago

Can I perform a Gibson assembly with fragments that are already digested?

Written by Lauren Shields
Updated over a week ago

What is the ideal annealing temperature and primer melting temperature (Tm) for Gibson assembly?

Written by Lauren Shields
Updated over a week ago

How does the Gibson Assembly Wizard factor in 5' and 3' overhangs?

Written by Damian Costello
Updated over a week ago

Can I maintain restriction sites when using the Gibson Assembly Wizard?

Written by Lauren Shields
Updated over a week ago

CRISPR FAQ

How are on-target scores calculated?

Written by Aishwarya Pattnaik
Updated over a week ago

How are off-target scores calculated?

Written by Nishant Neel
Updated over a week ago

Why are my paired nickase scores lower than my single guide scores?

Written by Nishant Neel
Updated over a week ago

Why can I only see a finite number of off-target sites?

Written by Lauren Shields
Updated over a week ago

How do I set the genomic region of my imported sequence?

Written by Lauren Shields
Updated over a week ago

Export a table of on-target or off-target scores and sites from your CRISPR experiment

Written by Lauren Shields
Updated over a week ago

Registry FAQ

How do I create Registry data and organize it into collections? [Academics]

Create entities in a project, and move them to a personal collection and then your organization's collection.

Written by Rachel Wang
Updated over a week ago

Security FAQ

How do I save files in Benchling?

Written by Lauren Shields
Updated over a week ago

How is data protected in Benchling?

How Benchling protects customer data

Written by Lauren Shields
Updated over a week ago

How do data backups work in Benchling?

Written by Lauren Shields
Updated over a week ago

Can I access Benchling offline?

Written by Lauren Shields
Updated over a week ago

Can I use Benchling on local servers?

Written by Lauren Shields
Updated over a week ago

Results FAQ

How do I reorder Result table columns?

Reorder your Result table columns directly in the Benchling UI.

Written by Michael Ford
Updated over a week ago

Developer Platform FAQ [Enterprise Only]

How does Benchling calculate SI units in the Warehouse?

If you are using the warehouse to aggregate volume or concentration, take a look to see what Benchling considers Standard Units (SI)

Written by Nima Jelveh
Updated over a week ago