FAQ

Get answers to frequently asked questions about Benchling's applications and features.

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82 articles in this collection
Written by Joshua Ma, Saif Hakim, Nishant Neel and 13 others

General FAQ

Lab Automation Configuration

How-to guide for configuring Lab Automation

Written by Andrew Collins
Updated over a week ago

What browsers are supported by Benchling?

Use these browsers for an optimized experience on Benchling.

Written by Lauren Shields
Updated over a week ago

Legacy Data Import Resources

Get answers to frequently asked LDI questions by reviewing our comprehensive data import resources.

Written by Corinne Contreras
Updated over a week ago

What is the maximum file size Benchling can upload? [Academic Only]

Written by Nishant Neel
Updated over a week ago

Why is it so difficult to delete data? [European Industry and Academics]

Written by Stefan Siegfried
Updated over a week ago

Why can't I permanently delete data? [Non-European Industry]

Written by Stefan Siegfried
Updated over a week ago

Why am I receiving a CSRF validation error?

Resolve the "CSRF Validation Failed" error message.

Written by Joshua Ma
Updated over a week ago

How can I change my language settings or date format?

Written by Nima Jelveh
Updated over a week ago

Can I undo?

Learn how to quickly undo in Benchling

Written by Nima Jelveh
Updated over a week ago

What field types can be configured into my schemas?

Written by Nima Jelveh
Updated over a week ago

Can I merge two accounts?

Written by Reed Molbak
Updated over a week ago

Search FAQ

How do I search and filter my data?

Search and filter data after the April 2019 search update.

Written by Reed Molbak
Updated over a week ago

I used to be able to access global search from the project listing view. Where did that go?

Written by Reed Molbak
Updated over a week ago

Some options no longer appear in the listing menu under the gear. Where did those go?

Find the Archived filter and the Display Density tool after the April 2019 search update.

Written by Reed Molbak
Updated over a week ago

I used to be able to sort by the "Entry Dates" column, but I can't anymore. What should I do?

Show the Created column to sort by creation date.

Written by Reed Molbak
Updated over a week ago

There used to be a Storage tab in the registry. How do I access storage now? [Professional and Enterprise]

Written by Reed Molbak
Updated over a week ago

Projects, Organizations, and Permissions FAQ

What are organizations in Benchling?

Written by Lily Helfrich
Updated over a week ago

What are teams in Benchling? [Enterprise]

Written by Lily Helfrich
Updated over a week ago

Can I change the color of my project folders?

Written by Saif Hakim
Updated over a week ago

How do I turn off link sharing?

Disable the Read-only link to an entry in the Notebook.

Written by Tiffany Wu
Updated over a week ago

Notebook FAQ

How do I navigate back to a list of projects or folders?

Written by Stefan Siegfried
Updated over a week ago

Where can I find my calendar?

Written by Stefan Siegfried
Updated over a week ago

How do I let a colleague edit my notebook entry?

For users with permissions set to author-only write, you can add a co-collaborator to your notebook entry.

Written by Tiffany Wu
Updated over a week ago

Can I delete the first date insert at the top of my entry?

Written by Lily Helfrich
Updated over a week ago

Why do my date inserts get automatically updated when they are in a non-chronological order?

Written by Nishant Neel
Updated over a week ago

How can I quickly access my recently opened entries and sequence files?

Written by Stefan Siegfried
Updated over a week ago

Where can I see all of the entries and sequence files I currently have open?

Written by Stefan Siegfried
Updated over a week ago

How do I find tags on my entries and sequence files?

Written by Stefan Siegfried
Updated over a week ago

What desktop applications are compatible with Benchling Sync?

Learn what desktop applications and file types work best with Benchling Sync.

Written by Saif Hakim
Updated over a week ago

Molecular Biology: Sequences and Annotations FAQ

What sequence file formats does Benchling support?

Written by Aishwarya Pattnaik
Updated over a week ago

How do I change the topology of my sequence?

Written by Lauren Shields
Updated over a week ago

Can I have overhangs on sequences?

Written by Lauren Shields
Updated over a week ago

Can I annotate methylation on my DNA sequences?

Written by Lauren Shields
Updated over a week ago

How do I change the color of my sequence annotations?

Written by Lauren Shields
Updated over a week ago

Molecular Biology: Primers FAQ

How is primer melting temperature (Tm) calculated?

Written by Lauren Shields
Updated over a week ago

How can I view all of my primers?

Written by Damian Costello
Updated over a week ago

How can I archive primers?

Written by Damian Costello
Updated over a week ago

How can I detach primers from a sequence?

Written by Damian Costello
Updated over a week ago

How can I toggle the visibility of bases for attached primers?

Written by Damian Costello
Updated over a week ago

How can I link primers and create primer pairs?

Written by Damian Costello
Updated over a week ago

Molecular Biology: Alignments FAQ

How do I specify a template sequence?

Written by Damian Costello
Updated over a week ago

How do I align multiple sequences at once?

Written by Damian Costello
Updated over a week ago

Where can I see alignments I've performed previously?

Written by Lauren Shields
Updated over a week ago

How can I add new sequences to an existing alignment?

Written by Lauren Shields
Updated over a week ago

Can I rearrange the order of sequences in an alignment?

Written by Damian Costello
Updated over a week ago

Why can't I see my traces on my alignments?

Written by Lauren Shields
Updated over a week ago

How do I view reading frames on DNA alignments?

Look at all possible amino acid sequences for a given DNA sequence in an alignment.

Written by Ashoka Rajendra
Updated over a week ago

How do I trim the traces that I'm aligning?

Written by Lauren Shields
Updated over a week ago

Can I realign traces after trimming them?

Written by Lauren Shields
Updated over a week ago

How can I scroll horizontally through an alignment?

Written by Lauren Shields
Updated over a week ago

How do I export my DNA alignment?

Export DNA alignments to PDF, FASTA, or Clustal

Written by Ashoka Rajendra
Updated over a week ago

Molecular Biology: Protein Analysis FAQ

How is protein molecular weight calculated?

Written by Nima Jelveh
Updated over a week ago

How is a protein's isoelectric point (pI) calculated?

Written by Damian Costello
Updated over a week ago

How is a protein's extinction coefficient calculated?

Written by Damian Costello
Updated over a week ago

How is a protein's instability index calculated?

Written by Damian Costello
Updated over a week ago

Where do amino acid hydrophobicity values come from?

Written by Lauren Shields
Updated over a week ago

What do the colors of amino acids mean?

Written by Lauren Shields
Updated over a week ago

How can I see all alignments I've performed with a protein sequence?

Written by Alan Pierce
Updated over a week ago

How do I export my protein alignment?

Export AA alignments as FASTA, PNG, or PDF

Written by Damian Costello
Updated over a week ago

Molecular Biology: Restriction Enzymes and Digests FAQ

How can I specify which restriction enzyme cut sites are visible on my sequence?

Written by Lauren Shields
Updated over a week ago

How can I search for restriction enzymes by single, double, or no cutters?

Written by Damian Costello
Updated over a week ago

How can I see restriction enzymes that don't cut in my selection but do cut outside of my selection?

Written by Damian Costello
Updated over a week ago

When I click high-fidelity enzymes, why are other restriction enzymes marked unavailable?

Written by Lauren Shields
Updated over a week ago

How do I create custom ladders to use in virtual digests?

Written by Damian Costello
Updated over a week ago

Molecular Biology: Assembly Wizard FAQ

How do I open the Assembly Wizard?

Written by Lily Helfrich
Updated over a week ago

Can I perform a Gibson assembly with fragments that are already digested?

Written by Lauren Shields
Updated over a week ago

What is the ideal annealing temperature and primer melting temperature (Tm) for Gibson assembly?

Written by Lauren Shields
Updated over a week ago

How does the Gibson Assembly Wizard factor in 5' and 3' overhangs?

Written by Damian Costello
Updated over a week ago

Can I maintain restriction sites when using the Gibson Assembly Wizard?

Written by Lauren Shields
Updated over a week ago

CRISPR FAQ

How are on-target scores calculated?

Written by Ilyssa Evans
Updated over a week ago

How are off-target scores calculated?

Written by Ilyssa Evans
Updated over a week ago

Why are my paired nickase scores lower than my single guide scores?

Written by Ilyssa Evans
Updated over a week ago

Why can I only see a finite number of off-target sites?

Written by Lauren Shields
Updated over a week ago

How do I set the genomic region of my imported sequence?

Written by Lauren Shields
Updated over a week ago

How do I export a table of on-target or off-target scores and sites?

Written by Lauren Shields
Updated over a week ago

Security FAQ

How do I save files in Benchling?

Written by Lauren Shields
Updated over a week ago

How is data protected in Benchling?

Written by Lauren Shields
Updated over a week ago

How do data backups work in Benchling?

Written by Lauren Shields
Updated over a week ago

Can I access Benchling offline?

Written by Lauren Shields
Updated over a week ago

Can I use Benchling on local servers?

Written by Lauren Shields
Updated over a week ago

Results FAQ

How do I reorder Result Table columns?

Here is how to reorder your Result Table columns directly in the UI

Written by Nima Jelveh
Updated over a week ago

Developer Platform FAQ [Enterprise Only]

How does Benchling calculate SI units in the Warehouse?

If you are using the warehouse to aggregate volume or concentration, take a look to see what Benchling considers Standard Units (SI)

Written by Nima Jelveh
Updated over a week ago