Support for Benchling users is a key component of our work. We want to educate and guide our users to the most effective and convenient assistance we can. We offer in-app chat and email (firstname.lastname@example.org).
If we find that your issue is urgent, or meets certain requirements as a defect, we do involve other teams for triage, review, investigation support and sometimes, a bug may be filed.
Note that if your system is down, or if you are seeing a substantial problem that prevents you from using Benchling, please report that via our chat or email. We do keep an after hours phone number for paging our key team members.
Note that given this alerts folks after hours, please be sure it is an emergency:
(559) 785-3359. Thank you!