Benchling's Request Management application is built to streamline communication between teams. To enable this, the Request application includes a number of actions that automatically send email notifications.
Requester notifications:
Requesters will automatically receive email notifications when any of the following request changes happen:
- When a request status changes to "Scheduled"
- When a request status changes to "In Progress"
- When a request is completed
- When a task on a request is completed
Fulfiller notifications:
Fulfillers who are assigned on requests will automatically receive email notifications when any of the following request changes happen:
- When a user is assigned to fulfill a request. Note if a team is assigned to fulfill a request, team admins will receive an email notification.
- When a request is cancelled
- When a request's status is changed from cancelled back to requested
